When the system is first initialised, it is essential that the administrator properly configures the working parameters to ensure smooth and efficient functionality. This critical setup process is handled through the Administration Module (SAM), which provides comprehensive control over the system’s core settings. The administrator is responsible for configuring a wide range of options related to helpdesk management, asset tracking, and broader enterprise operations.

The Administration Module offers flexibility and control, enabling the administrator to tailor the system to meet the specific needs of the organisation. This ensures that all departments and teams can collaborate seamlessly and that business operations run efficiently.