Agreements Overview

SAM’s Service Agreements module simplifies contract management and provides a centralised repository for entitlement information. The agreements overview screen allows contract administrators to view, modify, renew and terminate contracts from a single workbench. The Service agreements module helps standardise service offerings while providing the flexibility to author agreements that are tailored for unique customer needs.

Key Features

• Asset Management: Manage assets assigned to agreements, including leases and warranties.
• Contract Creation and Management: Create, modify, renew, and terminate agreements from a single interface.
• Entitlement Tracking: Track the activity status of assets associated with agreements.
• Real-Time Entitlement Data: Provide service based on real-time entitlement information to minimize contract leakage and increase revenue.
• Flexible Contract Authoring: Create complex contracts tailored to specific customer needs.
• Global Service Standardization: Standardize global service offerings while maintaining flexibility.

Benefits

• Increased Efficiency: Streamline contract management processes.
• Reduced Costs: Minimize operational costs by optimizing service delivery.
• Enhanced Revenue: Increase recurring revenue and upsell opportunities.
• Improved Customer Satisfaction: Deliver targeted services based on customer needs.
• Enhanced Compliance: Ensure compliance with contractual obligations.