Service Agreements Module

SAM’s Service Agreements module streamlines contract management by offering a central repository for entitlement information. It allows users to manage assets linked to agreements, such as leases and warranties, between your company and external organisations. Users can also create internal agreements and track asset activity through comprehensive reporting functions.

The module focuses on agreement setup and asset management to ensure efficient oversight of contract-related assets. Users can easily create, manage, and update service contracts and warranties for goods and services. Real-time entitlement data enhances service delivery, boosts recurring revenue, and reduces operational costs.

Standardising Agreement Processes

Contract administrators can define standard service offerings and contract templates within the module. The contracts window provides a centralised view to modify, renew, and terminate agreements efficiently. The module supports global standardisation while allowing flexibility to tailor contracts to specific customer needs.

Types of Service Agreements

SAM supports various service agreements, including warranties and extended warranties. Equipment, vehicles, and appliances typically include initial warranties, while extended warranties provide additional revenue opportunities. Warranty start dates can align with equipment installation, and agreements can cover specific serial numbers, product categories, or site-wide installations.

Usage-Based Services

For industries that price services based on equipment usage, such as medical devices and office automation, SAM allows contracts to be priced using actual, estimated, or negotiated values.