To view or print your customer reports, follow these steps:

1. Accessing Reports:
   • Click on the Reports tab to open the reports window.
   • From here, a dropdown menu will provide you with a selection of available customer-related reports.
2. Available Reports:
   The dropdown menu allows you to select from the following key customer reports:
   • Customer Activity: Displays a detailed history of customer interactions, including transactions, communications, and other related activities.
   • Current Spend: Provides insights into the customer’s spending over a specified period, helping you track profitability and spending trends.
   • Issue Resolution Rate: Displays the rate at which customer issues have been resolved, offering a performance overview of customer service.
3. Viewing or Printing Reports:
   To print a report from the Customer Reports window:
   • Click on the Reports option.
   • Select the report you wish to view or print from the dropdown menu.
   • Highlight the report, then click View to display the report on-screen, or Print to print it directly.
   • If necessary, enter criteria such as date range or customer category to refine the report.
   • Click OK to generate or print the report.
4. Repeat for Additional Reports:
   If you need to view or print multiple reports, simply repeat the process for each report you require.