Email Notifications
Email notifications ensure that your administrative team, mobile workers, and customers stay up-to-date with the progress of the job.
When a job is created, emails can be customised and sent to numerous accounts of those interested in the particular job.
Additionally, emails can be set to trigger for specific events, including job allocation, invoice sending, job completion, or job cancellation.
Sending automated emails can help your administrative team manage job-related outbound and incoming phone calls. It can also alleviates the burden of manually sending updates to multiple recipients.
Email Notification Recipiants
With SAM’s email notifications, you can assign specific recipients to receive real-time updates whenever changes occur. This ensures prompt and efficient communication, making your team’s workflow smoother than ever before.
In addition to selecting recipients from the extensive list of engineers and specific contacts within the company. You can also have the option to easily send notifications to unlisted contacts by simply typing in their email addresses.
Features:
- Automatic Notifications, emails can be automated and sent to multiple accounts.
- Templates, you can customise your emails and use templates to maintain your company branding while impressing your customers.
- Appointment Reminders, Set emails to be sent when triggered by certain events like job allocated, invoice sent, job completed, or en-route.
- Accounts Integration - Integrates with Sage 50 Accounts
Benefits:
- Less Administration, automated email notifications reduce the administrative workload, while boosting customer satisfaction. Also, it reduces the number of outbound and incoming phone calls.
- Late Customers, No Shows, latete customers and 'no shows' can really annoy mobile workers. One late customer can affect the rest of the Engineers work day. While a 'no show' has just wasted their time. Email notifications reduce the chance of this happening as all parties can be given several reminders of the appointment
- Make Sure Staff Show Up On Time - Late appointments and 'no shows' can also have a very detrimental effect on your customer relationships, mobile workers may get distracted by their current job and this could make them late. An email notification for staff ensures that mobile workers and the administration team are fully aware of upcoming appointments.
- Improve Customer Relationship - Increased communication and interaction with customers can only help to build a stronger relationship. This professional approach reduces the administration teams workload, while it increases your engagements with your customers.
- Gain Vital Feedback - After the job is completed you can automatically send a customer survey and gain valuable customer insights, this can help with future planning and boost customer service levels.
- Store Emails - All sent emails can be stored and used for future reference, the makes them always accessible when required.
Why Email Notifications?
Using Sam’s email notifications is without a doubt the most efficient and time-saving way of communicating with customers and users.
These notifications act as a direct line of contact to update and engage with interested parties about the progress of critical jobs and each stage of the job process.
By adopting this communication strategy, your business can experience significant improvements in their overall productivity and success. Notification emails have proven to be a vital tool in the world of business and you don’t want to be left behind.
