Service Agreements
Sam’s Service Level Agreements module provides a centralized repository for all your ongoing contracts with customers.
It defines precisely the services you are providing to your customers and the expected level or standard for those services.
Furthermore, it provides a summary of costs.
With SAM’s Service Level Agreements module, you can manage the assets assigned to agreements (e.g., leases and warranties) with all your clients.
You can create intra-organizational agreements and track the activity of each asset associated with an agreement.
The Job Management and Service module places a strong emphasis on the setup of agreements and agreement assets for the ongoing management of assets with contractual ties.
Features
- Creating New Agreements - Easily create new service level agreements to define terms and expectations. Streamline your agreement process and ensure clarity and consistency in your service offerings.
- Agreement Management - Easily manage the status of your agreements with flexibility and precision. Whether it's on hold (temporarily canceled), in draft, active, canceled, or expired, you have full control. Additionally, service level agreements can be copied, linked to jobs, and filtered for seamless organization and optimization of your operations.
- Automatic Reference - Generate automatic or manual references for your agreements effortlessly. Simplify your agreement management process and ensure clarity and organization in your documentation.
- Date Range - Specify the start and end date of the agreement with ease. Ensure clarity and accuracy in your agreement management process by defining the duration of each agreement.
- Product List - Easily add product descriptions with a simple click, overlaying and displaying them alongside the product list below. Streamline your product management process and enhance clarity in your product listings.
- Printing - Quickly generate a hard copy of the agreement, and effortlessly create a PDF version for digital convenience. Simplify your document management process and ensure accessibility and versatility for your agreements.
- Invoicing - Easily generate a customer invoice by pressing the invoice button. Additionally, you can bulk invoice based on a date range or a selected group of agreements. Simplify your invoicing process and streamline your financial management tasks for enhanced efficiency.
- Invoice Frequency - Set the invoice frequency to either monthly, every six months, or annually. Invoices for this agreement are automatically generated, and only an administrator can change this setting. Simplify your invoicing process and ensure consistency in billing cycles for enhanced financial management.
- Accounts Integration - Seamlessly integrates with Sage 50 Accounts, providing effortless synchronization of crucial financial data.
Features
- Set Priority Response Times for Your Customers - Define priority response times to ensure prompt and efficient service delivery to your customers. Enhance customer satisfaction and optimize your service management process with clear and customizable response timelines.
- Your Customers Receive Unlimited Support with a Service Level Agreement - Enjoy unlimited support for your customers through a comprehensive service level agreement. Enhance customer satisfaction and ensure seamless support experiences with our commitment to unlimited assistance.
- Monitor the Number of Service Call-Outs per Year - Keep track of the frequency of service call-outs annually. Gain valuable insights into service demand and optimize your resource allocation for enhanced efficiency.
- With a service level agreement, customers can reduce the risk of downtime. Enhance reliability and minimize disruptions to operations with our comprehensive service level agreements.
- Customers can budget for fixed service costs each year. Ensure predictable expenses and financial stability with our transparent pricing and fixed service cost options.
Over and above these specific benefits, there are also a wealth of general benefits that come with using SLAs.
Why Sevice Agreement?
If you provide or receive services, you should have a comprehensive service agreement in place.
Agreements ensures that your customers know their rights and responsibilities under the agreement, and what to do if anything goes wrong.
The module allows you to outline the consequences for performing services inadequately or failing to provide them on-time.
In the event of a legal dispute, a service agreement can provide clarity on who is liable for any losses and make resolution easier.
