Equipment Servicing
With SAM Service Asset Manager your customers can rest assured that their Catering Equipment Servicing needs are scheduled and planned. Whether you are scheduling for business or domestic the software will ensure that you honour your contractual agreements. Using SAM your maintenance teams will benefit from real time updates available in the mobile application. Your administrator team can plan and reshuffle jobs at the touch of a button. Along with keeping track of an increasing number of service level agreements, and running a successful catering service Service Business requires lots of administration in addition to a high level of technical knowledge.
Job Scheduling
With our Maintenance software, you can make job scheduling a much quicker and simpler process. With all of your job, customer and mobile engineer details in one place your administration team has everything they need at their fingertips. They can create, edit and assign jobs for your mobile engineers, when used with the SAM Mobile App. All jobs are instantly sent to the mobile app, when the engineer completes a job they can take a digital signature from the customer and it is instantly sent back to the office.
Sub-Contractors
Many businesses utilize subcontractors or third-party vendors to expand their geographical coverage and increase the number of technicians without the need to hire additional staff. SAM Service Asset Manager provides subcontractor software designed to empower administrative teams, enabling them to efficiently manage and monitor third-party vendor activities. This solution allows businesses to maintain cost control while effectively scaling their operations.
Planned Preventative Maintenance
As part of the job scheduling process, it’s essential to incorporate PPM (Planned Preventative Maintenance) visits alongside day-to-day service requests, both demanding equal attention. With Sam Service Manager, your PPM schedules can be efficiently planned throughout the duration of each contract. Whether for new or existing contracts, our system ensures seamless scheduling. When it’s time for maintenance visits, the administration team can effortlessly create new jobs, ready for assignment.
Catering Equipment Mobile App
The Mobile App works seamlessly with SAM Service Management, providing real-time information to the administration team. Job activities and instant status updates are readily accessible. Mobile engineers can utilize the app to accept and update job statuses, including capturing digital signatures from customers upon completion.
Improve Communication
Effective communication between the administrative team and technicians in the field is crucial for field service companies. This ensures maintenance technicians work efficiently and keeps customers informed about their job’s progress, maximizing the company’s earning potential. The Sam Service Manager software, along with the mobile application, provides a tool that simplifies communication with your field workers, making it easier than ever before.
