Cloud Computing Solutions
With SAM Service Manager, you can ensure that your customers’ water and hygiene treatment needs receive scheduled and planned attention. Whether for business or domestic purposes, the software ensures adherence to contractual agreements. By utilizing SAM, your maintenance teams gain access to real-time updates available on the mobile application. Your administrative team can effortlessly plan and rearrange jobs with the touch of a button. Running a successful Water and Hygiene Treatment Plant requires meticulous administration alongside a high level of technical knowledge, particularly with the increasing number of service level agreements to track.
Job Scheduling
With our Service Management software, you can streamline job scheduling, making it quicker and simpler. It consolidates all your job, customer, and mobile engineer details in one place, empowering your administration team with everything they need at their fingertips. They can effortlessly create, edit, and assign jobs for your mobile engineers. When used with the SAM Mobile App, it establishes a seamless link, instantly transmitting all jobs to the app. Upon job completion, engineers can capture the customer’s digital signature, promptly sending it back to the office.
Planned Preventative Maintenance
Part of the job scheduling process involves considering the PPM visits alongside the day-to-day service requests, both of which require the same level of attention. Sam Service Manager can effectively plan your PPM schedules for the duration of each contract. Furthermore, schedules can be created for new or existing contracts. When it’s time for the maintenance visit, a new job is promptly created and ready for assignment by the administration team.
The SAM Mobile App works seamlessly with our Service Management Software, offering up-to-date information to the administration team. Moreover, job activities and instant status updates are immediately available. Additionally, mobile engineers can utilize the Mobile App to accept and update a job’s status, which includes capturing a digital signature from the customer upon completion.
Impove Communication
It’s vital that field service companies have effective communication between the administrative team and technicians in the field, ensuring maintenance technicians work efficiently and customers are kept up to date on the progress of their jobs, thereby maximizing the company’s earning potential. Additionally, the Sam service manager software and the mobile application offer a tool that will make communicating with your field workers easier than ever.
