Description
Samtouch OrderMe is a professional customer’s “own device” ordering app.
It was designed for the busy restaurant, bar/pub, or fast-food environment, Samtouch OrderMe provides a safe and efficient solution for customers to place food orders on their own Android or iOS mobile device, either on-premise or remotely.
As the hospitality industry continues to evolve during current challenges, Samtouch Point of Sale solutions meets increased demands & flexibility required of the industry. Whether your core business is table service looking to incorporate a takeaway service or a fast-food business wishing to extend out to delivering meals to customers. The Samtouch portfolio of hardware and software has all the tools built-in to enable you to service your customers in the safest, efficient, and cost-effective way.
With Samtouch OrderMe all orders are automatically processed through your Samtouch Point of Sale system along with your traditional sales channel, saving time and reducing manual entry errors. In addition, if your system has kitchen order printers or Samtouch Kitchen Video, all orders from OrderMe will be sent through to the kitchen preparation area automatically. Samtouch POS & OrderMe is a full turnkey solution that handles all your sales channels effectively.
Unlike other stand-alone food apps available on the market there are no commission charges.
Features
- Directory Listing – As a Samtouch OrderMe user your business will be listed in the venue directory. When a customer searches within your area your business listing will be displayed giving you every opportunity to gain new customers. Customers can list your venue as a favorite, so they can find it easily next time they are placing an order.
- Venue Options – Samtouch OrderMe is supplied with all venue sales channels as standard. Whether you are looking for Order @ Table, take-away or delivery channels they are included as part of your system. Each channel can be enabled or disabled as required.
- Price Levels – Order @ Table service inevitably is priced higher than taking away delivery prices. Samtouch POS & OrderMe can be configured with up to six price levels per product and each sales channel can be pre-set with one of these price levels.
- Product Menu – Some products may only be offered for sale on certain sales channels (i.e. Order @ Table). Samtouch OrderMe provides you with the flexibility to include items in multiple product groups (i.e. starters, main course, etc…).
- Product Options / Extras – Ordering from your menu is easy with lead-thru product options. This gives you the opportunity to upsell extras or promote specials that you wish to sell. Implemented correctly, products options can significantly increase your average spend per head.
- Cooking Instructions – Cooking Instructions are part and parcel of the order process, ensuring orders are cooked to your customer’s exact requirements. Cooking instructions can also be used for drinks such as spirits to ask questions such as: Do you require ice?
- Order Fulfilment – For take-away and delivery orders you can configure the number of orders that can be procured within a specific time. For example, you could configure the system to handle 20 takeaway orders per time range and in addition, handle only 4 delivery orders within the same time range.
- Product Production – Individual item fulfilment time is great where you are limited to the number of items you can prepare in a set time. For example, your pizza oven capacity only allows you to prepare 15 pizzas per hour. Once capacity is reached any orders including pizzas will move onto the next available time slot.
- Advanced Orders – Customers can book takeaway & delivery orders days in advance depending on how you have configured your system. Samtouch OrderMe will monitor the orders that are pending and despatches them to Samtouch for processing as required. This advanced feature ensures you don’t have to keep a manual list of orders required in the future.
- Food Allergies – Each product can be assigned with one of the 14 allergens. This will be indicated on the product information screen. Note: if an ingredient is assigned an allergen this will be populated through the product information.
- Secure Payments – Card payments can be securely taken via your customer’s own personal device. All Payments use the highest level of 3D security. Card details can be saved on your customer’s devices for repeat orders, especially useful in pub environments.
- 0% Commission – Online ordering platforms will typically charge up to 30% commission on every transaction you make. However, Samtouch OrderMe there are no commission fees.
- Fully Integrated Solution – Samtouch OrderMe is fully integrated with Samtouch POS and Samtouch Office. All sales and order operations are consolidated through a single platform ensuring your best practice operation is maintained.
Order and Pay @ Table
Samtouch OrderMe is an ideal solution for any restaurant, providing a safe environment for customers and staff members. Using their own mobile device, customers can browse your menu at their leisure, place their order and make payment.
When a customer places and pays for their order, the order Is automatically processed in your Samtouch POS solution and if required the order is printed on your bar & kitchen preparation printers.
Beer Gardens
Samtouch OrderMe is an ideal solution for any pub beer garden, providing a safe environment for customers and staff members. Using their own mobile device, customers can browse your menu at their leisure, place their order and make payment.
When a customer places and pays for their order, the order Is automatically processed in your Samtouch POS solution and if required the order is printed on your bar & kitchen preparation printers.
Take-Away
Samtouch OrderMe is an ideal solution for any fast-food business. As a Samtouch OrderMe user, your business will be included in the directory list, so any potential customers looking to place food orders in your area will see your menu and could be new customers. Insertion in the directory is included in the Samtouch / OrderMe solution.
When a customer places and pays for their order, the order is automatically processed in your Samtouch POS solution and if required the order is printed on your bar & kitchen preparation printers.
Delivery
Samtouch OrderMe is an ideal solution for any delivery business offering a delivery service. As a Samtouch OrderMe user, your business will be included in the directory list, so potential customers looking to place food orders in your area will see your menu and could be new customers. Insertion in the directory is included in the Samtouch / OrderMe solution.
When a customer places and pays for their order, the order is automatically processed in your Samtouch POS solution and if required the order is printed on the kitchen preparation printers.
