Mobile Technology's Evolution and Impact on Work
Mobile technology has undergone significant advancements in recent years, characterised by smaller, faster, and more efficient devices. Applications play a pivotal role in enhancing user experiences. Offering functionalities ranging from gaming and photography to productivity tasks like document editing and spreadsheet management.
According to Mobile UK, there are 111.8 million mobile subscriptions in the UK, with 87 million active mobile devices and 25 million connected things. With 98% of the adult population owning a mobile phone, averaging 1.37 active connections per person, it’s evident that these devices have become indispensable in our daily lives, including our work environments.
Traditionally, service management systems were installed on personal computers, limiting their accessibility to specific locations. However, with the advancements in mobile devices, applications now enable users to replicate most functionalities available on a PC. Thus empowering them to work efficiently from anywhere.
Enhancing Field Service Operations with Mobile Applications
Service engineers and technicians are constantly on the move, visiting clients and performing equipment servicing and repairs. Moreover, most engineers already possess personal mobile devices. Therefore presenting an opportunity for companies to leverage this fact by providing applications that run on such devices. This can be done with minimal training and expense.
Investing in a Service Management system equipped with mobile applications empowers your company to capitalise on the prevalence of mobile devices among engineers. This not only reduces costs but also enhances operational efficiency. Engineers can conveniently access job sheets and update progress while on the move or at a client’s site. Then stream the workflow processes back to head office, improving service delivery.
Real-Time Updates and Seamless Part Allocation with Mobile Applications
Using the mobile application enables engineers to provide real-time updates to their head office regarding the progress of a job. With the built-in high-quality camera available on all mobile devices, engineers can easily read QR codes and barcodes. This feature proves invaluable, as engineers often carry a range of spare parts in their vans, which are barcoded.
The process of allocating a part to a job becomes remarkably simple with barcode scanning capabilities. There’s no need for engineers to manually add parts to the job or update stock levels. This is done automatically by scanning the barcode. Head office receives immediate notification, ensuring accurate tracking of inventory, allowing for correct pricing of the job to the customer.
Empowering Engineers with Integrated Service Management Systems
Service management systems equipped with integrated applications enable engineers to work faster and smarter while on the move. These systems provide access to up-to-date information about work schedules, enabling engineers to achieve better customer satisfaction by delivering immediate responses for service jobs.
The features of these applications may vary depending on the company that produces them. However, a robust service management application typically includes the ability to manage jobs in the field, even without a stable internet connection. The application operates offline and synchronizes data when an internet connection becomes available, ensuring uninterrupted workflow and seamless communication between engineers and the head office.
Here at SAM Software Solutions, our Service Management solution comes with a fully integrated job management application for engineers out in the field; It comes with a few added features such as a signature capture , barcode scanning, works offline and synchronises when an internet connection is available.
If you would like to find out more about our App or other solutions feel free to call us at 0115 847 5210 or visit our website at www.samsoftware.com.
